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Temporary Guest Services Retail Representative

Full-time
USA - New York, NY
22 Apr

DEPARTMENT
Guest Services

OVERVIEW
Lincoln Center for the Performing Arts (LCPA) serves three primary roles: it is the world's leading presenter of superb artistic programming, is a national leader in arts education and community relations, and functions as the manager of the Lincoln Center campus, which is home to 11 separate resident organizations. LCPA presents over 350 performances annually throughout our different performance series including American Songbook, Great Performers, Live From Lincoln Center, Mostly Mozart Festival, Midsummer Night Swing, Lincoln Center Out of Doors, and White Light Festival.

In addition, LCPA supports an array of programs for Lincoln Center Education including its community and family programming. Further, LCPA supports initiatives related to events at the David Rubenstein Atrium, LC Kids, as well as numerous key institutional initiatives and projects.

Guest Services is a multi-faceted department charged with engaging Lincoln Center's seasoned guests and new visitors. Committed to creating the best possible guest experience, the department oversees such enrichment programs as Lincoln Center's Guided Tours, Accessibility, Volunteer Initiatives, and its merchandise kiosk, Shop Lincoln Center. In addition, Guest Services provides front line service at select Lincoln Center performances and in-person information and guidance throughout Lincoln Center.

PRIMARY RESPONSIBILITIES

MERCHANDISE SALES
• Acknowledge and provide assistance to guests and answer questions quickly and accurately.
• Actively promote sales of Lincoln Center branded merchandise.
• Meet or exceed established daily sales and performance goals while preventing theft and loss through positive guest engagement.
• Assist with merchandise re-stocking and maintaining the visual presentation of the retail kiosk.
• Open/close Shop Lincoln Center kiosk, manage merchandise inventory, and stock/sales reporting.
• Operate POS and process credit card and cash sales in a busy public sales setting.

GUEST CARE
• Provide superlative customer service to Lincoln Center guests, including answering questions about Lincoln Center, its constituent organizations, and the surrounding community.
• Effectively communicate with both guests and Guest Services colleagues.
• Provide on-site customer service at select "Lincoln Center Presents" performances.
• Work closely with Guest Services Volunteers, Tour Guides, and fellow Representatives to ensure quality customer care and a positive experience for all Lincoln Center guests.

REQUIRED QUALIFICATIONS
• 1-2 years retail sales experience
• 1-2 years customer service and/or hospitality experience preferably in an arts-related setting
• Passion for the arts
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
• Excellent interpersonal and communication skills
• Professional, outgoing manner
• Extremely organized and detail oriented
• Ability to handle a variety of tasks simultaneously and retain information in an often-changing environment
• Must be able to lift at least 25 pounds
• Ability to be outdoors and standing for extended periods of time, in various types of weather
• Knowledge of ticketing software and/or POS systems preferred
• Foreign languages a plus.

ANTICIPATED DATES OF ASSIGNMENT
Mid-June through August 2019; training will commence in June before the kiosk opens at the end of the month

SUBMISSION PROCEDURE
Cover letters, outlining your interest in Lincoln Center and your salary expectations, are required for applications to be considered complete. Submissions without cover letters will not be reviewed.

Internal candidates should submit an application via the employee portal.

It is the policy of Lincoln Center to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law.

LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.